Dan Lambskin wrote:last time i threatened to switch they basically called my bluff. i think it's harder to say i cant afford my cable when i've got 2 HD-DVR's and HBO
It's my experience that they aren't too afraid to lose the people that are having issues paying their bill. They'll help at times but their main concern is losing people that actually pay their bill. It's hard to have much leverage when your bill is constantly in 30 and 60 day status.
oh i've always paid it, i just tell them it's too expensive and they're probably thinking (then maybe you dont need 2 HD-DVR's pal). anway WOW was in the neighborhood and can offer me same service for $50 less a month, so i'm calling to see if they'll match and if not i'll make the switch
i'm guessing this is how it will go (FWIW i have Digital Cable with HBO, 2 HD-DVRs and 1.5 MBS internet)
Me: I got a quote from WOW to switch for $X. can you match that as part of some customer loyalty program?
Comcast: i notice you dont subscribe to our home phone service
Me: right i have no need for that
Comcast: well we can offer you our Triple Play plus Starz, Showtime and Cinemax for what you're paying now.
Me: yeah but i dont need that
UPDATE: Comcast cut my bill by $25...i was still going to switch to save another $25 but lo and behold the WOW quote didnt include tax, franchise fees, etc...so it ends up being about a $10-$15 savings. to me that's not even worth the hassle of switching